Scroll Down

IN SAFE HANDS

Caring for our guests and employees is always our priority. While we have consistently maintained high standards of hygiene in Ariel House, we have implemented additional measures in response to Covid-19. These measures are in place to mitigate any potential risks and follow the recommended guidelines from health authorities and are under ongoing review.

We have highlighted below the measures taken and how Ariel House can offer a safe environment for guests.

If you have any further questions, please get in touch.

Please note: All our guests will be asked to fill in self declaration forms on arrival. Also, random temperature checks are conducted on our property. 

What measures have been implemented to protect your staff and guests?

We take standards for hygiene and cleanliness very seriously and are proactively implementing additional hygiene procedures and precautions to ensure that the highest possible standards are upheld throughout every area and service which we provide, for our guests as well as our own team. We are committed to playing our part in trying to prevent Covid-19 from spreading. We ask that our guests do the same and follow healthcare and government guidelines regarding personal hygiene, respiratory etiquette and Covid-19.

 

While the situation is still evolving, we know it is important to be prepared to deal with any escalation in the spread of the virus and have the following actions in place:

·         Introduction of our covid response team to ensure all governmental guidelines are adhered to and up-dated regularly

·         Comprehensive employee communications policy to ensure reliable, up-to-date information is communicated to employees and to clarify procedures and policies around mitigating the risks associated with Covid

·         Sufficient supply of hand sanitisers, gloves, masks, paper towels and disinfectant materials are provided throughout

·         Signage to inform of good hand hygiene, respiratory hygiene and cough etiquette

·         Additional cleaning of public areas and frequently touched surfaces (door handles ) – using products which are effective in killing the virus, with our newly dedicated full time public area cleaner.

·         We have identified all common touch points and have implemented a thorough sanitisation of these points

·         Contactless cards are preferred at payment points

·         We’ll give you a welcome smile rather than a handshake

 

What measures have been implemented for breakfast service?

·         Allocated breakfast times for guests and booking required

·         Our seating plans have been modified to adhere to social distancing measures

·         Up-graded our takeaway breakfast menu

 

What are you doing if a guest or staff member becomes unwell?

Each team member has been fully briefed on how to approach guests that may be unwell or are self-isolating. If employees or an immediate family member does not feel well, the order is to stay at home and clarify any medical condition before returning to work.

Should a guest present with any symptoms or feel unwell during their stay, we kindly ask them to stay in their room and contact local health authorities, who will provide further instructions and assist with medical needs. We ask any guest who is feeling unwell to telephone Front Desk and inform them.

If a guest becomes unwell, we will liaise with them to get a list of their requirements e.g. groceries, medical needs, extra linen, etc. All items requested by the guests (throughout self-isolation) will be left outside the door for the guest to take, whilst wearing a mask.

Our covid response team have a full list of protocols to follow should a colleague or guest become ill.

 

Symptoms to look out for include:

·         A cough

·         Shortness of breath

·         Breathing difficulties

·         Fever (high temperature)

 

Consider the following advice on how to protect yourself from COVID-19 infection.

Wash hands properly and regularly:

Before and after eating or drinking

After going to the toilet, nose blowing, sneezing or coughing

After cleaning procedures, handling waste and waste bins

After handling contaminated (dirty) items

Whenever hands become visibly dirty

If in contact with a sick person, especially those with respiratory symptoms

Cover mouth when coughing and sneezing:

Cover nose and mouth with disposable tissues – if you don’t have a tissue, cough or sneeze into your arm or sleeve (not hand)

Place used tissues into a bin – wash your hands

Avoid touching your eyes, nose or mouth if your hands are not clean

 

How are we ensuring social distancing?

·         PPE worn as necessary

·         Plexiglass protection screen at reception

·         Signage to observe social distancing guidelines

·         Express check-out available

·         We have introduced a ‘no-touch’ housekeeping service, where guests can request cleaning products and linen to be left at their door